REQUEST COMBINATION CODE AND/OR DUPLICATE KEY
STEP 1 - PREPARE REQUIREMENTS. To enable us to help you with the combination code or a duplicate key must provide the items listed:
1. Completed Master Code or Key Request Form
2. Copy of valid Government issued ID
3. Proof of Purchase and Ownership
a. For Private buyers, sole proprietors:
b. For Corporations/Partnership:
4. Payment for code retrieval / key replacement
Step 2 - SUBMIT all completed forms to us via one of the following methods:
Notes:
1. All notarized documents must be dated within 30 days of initial submission to ZMC.
2. Zenorex Marketing Corporation service only products sold by ZMC, ZMC retail partners or non-competitors (e.g. SENTRY USA).
REQUEST COMBINATION CODE AND/OR DUPLICATE KEY
STEP 1 - PREPARE REQUIREMENTS. To enable us to help you with the combination code or a duplicate key must provide the items listed:
1. Completed Master Code or Key Request Form
2. Copy of valid Government issued ID
3. Proof of Purchase and Ownership
a. For Private buyers, sole proprietors:
b. For Corporations/Partnership:
4. Payment for code retrieval / key replacement
Step 2 - SUBMIT all completed forms to us via one of the following methods:
Notes:
1. All notarized documents must be dated within 30 days of initial submission to ZMC.
2. Zenorex Marketing Corporation service only products sold by ZMC, ZMC retail partners or non-competitors (e.g. SENTRY USA).
REQUEST COMBINATION CODE AND/OR DUPLICATE KEY
STEP 1 - PREPARE REQUIREMENTS. To enable us to help you with the combination code or a duplicate key must provide the items listed:
1. Technical Service Request Form
2. Copy of valid Government issued ID
3. Proof of Purchase and Ownership
a. For Private buyers, sole proprietors:
b. For Corporations/Partnership:
4. Payment for service
Step 2 - SUBMIT all completed forms to us via one of the following methods:
Notes:
1. All notarized documents must be dated within 30 days of initial submission to ZMC.
2. Zenorex Marketing Corporation service only products sold by ZMC, ZMC retail partners or non-competitors (e.g. SENTRY USA).
Choosing/Buying Our Products
It depends on what works best for you. An electronic lock is simple, quick to open, and you can set your desired code, but requires the use of batteries; a dial combination lock, on the other hand, will last for a very long time if maintained properly, but the process of opening the lock can be a little more involved.
Yes! Most of our products are available at our LazMall and Shopee Mall stores.
Yes, we issue BIR-approved invoices for successfully delivered orders make from our official stores on LazMall and Shopee Mall.
We have displays at retail stores nationwide, and our showroom is located at 2510 Cityland 10 Tower 1, Salcedo Village, Makati (M-F, 7.30 am - 4.30 pm).
See table below
| XS01-WT | XS01-WX |
App | Tuya Smart | X-Sense Home Security |
Max no. of units that can be connected | 500 (includes smoke alarm and all other types of devices connected to the app) | 24 |
Safes
It depends on the model, but safes with keylocks typically come with two keys.
Yes, it fits flat. The X125 model has internal dimensions of 266 mm x 426 mm x 294 mm (HxWxD), while the A4 bond paper measures 210 mm x 297 mm.
Yes, you have the option of bolting the chest down; however, the chest is no longer waterproof once holes are made to bolt the unit down.
UC-025K: 0.6 in. H x 5 in. W ; UC-039K: 0.6 in. H x 7 in W
This depends on the model.
For safes, we recommend the following:
[video links]
Smoke Alarms
These models use a CR123A lithium battery, which is available online and in hardware stores.
[video link]
[video link]
[video link]
After Sales Assistance
It depends on the model. Many products include a 3-year limited warranty, and fire-rated safes come with a lifetime after-fire replacement guarantee (terms and conditions apply).
If there’s a keylock, make sure that it in the unlocked position, then replace the batteries (use only alkaline batteries—non-alkaline batteries don’t deliver enough power).
It depends on the model. For models whose batteries are accessed from the inside of the safe, use the override key to open the safe. For models whose batteries can be accessed from the outside, replace the batteries.
Use the override key for models that begin with X, T, QAP, and GM; models LX110B, H060ES.
Change batteries on all filing cabinets; models beginning with S, SFW, STW and DH; Titan Elite safes.
It is possible that some debris is caught in the lock of your unit. To open your safe, follow these steps:
In the absence of proof of purchase, you need to provide an Affidavit of Purchase and Ownership.
Yes, you can purchase one through our Customer Service at minimal cost.
Yes, you can purchase one through our Customer Service at minimal cost.
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