Step 1 - To enable us to help you with the combination code or a duplicate
key you must provide the items listed:
Case 1 – Original Owner
1.1 Letter of Request - indicate the model number, serial number and place & date of purchase.
If requested by a company, it should be on company letterhead.
1.2 Photocopy of valid I.D.
1.3 Proof of purchase (i.e.Official Receipt showing owner’s name) or
affidavit of ownership – notarized*
1.4 Payment for code retrieval / key replacement
Case 2 – In case of death of the original owner
2.1 Letter of request from heir (ex. wife, husband, children etc.) - indicate the model number
and serial number.
2.2 Affidavit of ownership – notarized*
2.3 Photocopy of valid I.D.
2.4 Death certificate
2.4.1 If husband or wife - marriage contract
2.4.2 If child - birth certificate
2.4.3 If brother or sister – birth certificate of both
2.5 Payment for code retrieval / key replacement
Case 3 – If given as a gift or second owner
3.1 Letter of request from present owner or letter of authority from the original owner -
indicate the model number and serial number.
3.2 Photocopy of valid I.D.
3.3 Affidavit of ownership – stating how you acquired the unit (notarized*)
3.4 Payment for code retrieval / key replacement
Case 4 – If purchased from a non-competitor of ZMC (e.g. SENTRY USA)
4.1 Letter of request from the owner - indicate the model number and serial number
4.2 Photocopy of valid I.D.
4.3 Affidavit of ownership – stating how you acquired the unit(notarized*)
4.4 Payment for code retrieval / key replacement
Step 2 - Send all completed forms to us via one of the following methods:
Email : customerservice@zenorexmarketing.com
Fax : 894-5618
Mail : Zenorex Marketing Corporation
25/F Cityland 10 Tower 1
H.V. Dela Costa / Ayala Avenue, Makati City 1227
* Notary Public must not be related to you.
Notes:
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1. Lead Times: 2. Costs: |
Request for code 2 to 3 working days Request for duplicate key 3 to 4 weeks Depend on scope of service required. Zenorex Marketing Corporation services only products sold by ZMC or non-competitors (e.g. SENTRY USA). |